FAQ
A clearer starting point.
Short answers to the questions we hear most.
Working with iPRO
Do you offer free consultations and estimates?
Yes, both are free.
Where do you work?
New York City, Long Island and the Tri-State Area.
Can we start with one system?
Yes. A phased plan lets you add systems later.
Can you work with existing systems?
Yes. We review what’s in place, then upgrade or integrate it.
Managed IT & security
Do you support us remotely or on site?
Both. Coverage is set out in your agreement.
Does iPRO guarantee compliance or certification?
No. We provide HIPAA-conscious, security-minded IT. We do not certify or guarantee compliance.
Can you take over from our current IT provider?
Yes. We review, document and hand over in a planned transition.
Installs & support
Do you handle new offices?
Yes. One call covers internet coordination, cabling, Wi-Fi, phones, cameras, access control and AV.
How do existing clients get help?
Open a ticket, start remote support, call us, or use the Client Portal on our Support page.
Do you offer after-hours support?
Options are available under agreement. Terms are set out in your contract.
Still have a question?
Call or write. We’re happy to help.
Call (212) 804-7418 · Mon–Fri, 9–6 · New York City, Long Island and the Tri-State Area